At MyFilmOffers.com, we strive to provide a seamless experience for users participating in movie pre-sales and crowdfunding campaigns. Below, we outline our cancellation and refund policy to ensure transparency and fairness.
1. General Policy
The nature of crowdfunding and pre-sales involves contributions towards independent projects that may have variable timelines and outcomes. As such, cancellations and refunds are subject to the following guidelines:
• Campaign-Specific Terms: Each campaign may have its own cancellation and refund policy outlined by the creator. Please review the campaign’s terms before making a contribution or purchase.
• Platform Role: MyFilmOffers.com acts as a facilitator and is not directly responsible for refunds or cancellations unless otherwise stated.
2. Cancellation Policy
For Contributors:
• Crowdfunding Contributions:
Contributions are typically non-refundable once the campaign is funded. Exceptions may apply if explicitly stated by the campaign creator.
You may cancel your contribution within one week of contribution and prior to the campaign’s funding goal being reached, provided this option is available within the platform.
• Pre-Sale Purchases:
Pre-sale orders can only be canceled within a week of order purchase and before the campaign’s specified cutoff date.
After the cutoff date, cancellations are not permitted.
For Campaign Creators:
• Campaign creators may cancel their campaign at any time prior to funding. All backers will receive a full refund by deducting platform fees in such cases.
3. Refund Policy
Crowdfunding Contributions:
• Successful Campaigns:
Refunds are generally not available for contributions to campaigns that have met their funding goal. Funds are transferred to the campaign creator to execute the project.
Campaign creators may offer refunds at their discretion; contact the creator directly for assistance.
Pre-Sale Purchases:
• Event Cancellations:
If an event is canceled or rescheduled, backers will be notified, and a refund after deducting platform fees or alternative solution will be provided as determined by the campaign creator.
• Defective or Incorrect Items:
For physical rewards / products, if you receive a defective or incorrect item, please contact the campaign creator within 7 days of receipt for a replacement or refund.
Processing Refunds:
• Refunds, when applicable, will be processed to the original payment method within 7-14 business days.
• MyFilmOffers.com may deduct transaction fees and platform fees from the refunded amount unless waived by the campaign creator.
4. Dispute Resolution
If a backer or creator encounters an issue regarding cancellations or refunds:
• Direct Resolution: We encourage parties to resolve disputes directly. Creators are expected to maintain open communication with backers.
• Platform Assistance: In cases where direct resolution fails, MyFilmOffers.com may offer limited mediation to help resolve the issue.
5. Non-Refundable Scenarios
The following scenarios are typically not eligible for refunds:
• Change of mind after the contribution or purchase is finalized.
• Dissatisfaction with project outcomes, delays, or creative decisions made by the campaign creator.
• Digital rewards / products / services already delivered.
6. Contacting Support
For questions or concerns related to cancellations and refunds, please contact us:
• Email: info(a)myfilmoffers.com
• Support: Create a Support Ticket here:
https://myfilmoffers.com/support-ticket
By participating in a campaign or making a pre-sale purchase on MyFilmOffers.com, you acknowledge and accept this Cancellation & Refund Policy. Thank you for supporting creators and the art of filmmaking!